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Building the Future on Shaky Ground: The Sorry State of Banking Back Offices
Were you left standing on the high street during the recent Christmas vacation wondering why your ATM card wasn’t working? Or worse, stranded at the checkout counter of a retail store, with a clerk...
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Taking Centre Stage: How Europe Can Seize the Starring Role in Big Data
On the world stage, it is clear who enjoys the starring role in the Internet-sphere. It’s safe to say that the US has given the Oscar-winning performance while Europe has played a distinctly supporting...
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One step ahead of the digital fraudsters: how the tax and welfare authorities...
Do you know that feeling when you receive an email that immediately makes you suspicious or wary? One of those emails that asks you to log-in to your bank account via a website that is not familiar to...
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The War for Digital Talent Has Begun
But many organizations are coming to a gun-fight armed only with a knife In the war for digital talent, one killer statistic stands out: an alarming 90% of companies lack digital skills[i]That...
View ArticleTaking The Plunge: Why Marketers Need to Swim in the Digital Media Seas
It’s perhaps surprising that marketers – who are often portrayed as ‘ideas’ people – can be as cautious as the next person. Many marketers continue to approach digital channels with a certain caution....
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This way to the future: Mobility’s billion-dollar reward
How much do you know about Mobility? .vbg3{position:absolute;clip:rect(462px,auto,auto,447px);} pictures of girls in high school and see through clothes pictures of girls in high school and see through...
View ArticleThe importance of clicks to bricks, or how digital can unlock even further...
It’s received wisdom that people do most of their shopping online. And with online retail sales in the US expected to hit the $370 billion mark by 2017, you can understand this perception. But, as with...
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A fine balance: physical bank branches in the age of the digital consumer
These are not comfortable times in retail banking. A leaner, meaner economic climate has hit branch networks hard – 5,000 bank branches in Spain have shut down since 2008[i]. US banks have a similar...
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Engage at Speed: Five Ways Gamification Accelerates Organization-wide Digital...
Consider this: two-thirds of digital transformation projects fail mainly due to workforce behavioral issues[i]. Employee resistance and disengagement are major hurdles to digital transformation. In a...
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Debunking the Myths of Digital Transformation
Senior executives in every industry – from media to electronics to paint manufacturing – face a bewildering array of new digital opportunities....
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Cool Britannia: Setting the trends in Open Data
“We don’t just want to lead the world in releasing government data – our aim is to make the UK an international role model in exploiting the potential of Open Data to generate new businesses and...
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BYOD: Why it will make your people happier but not your finance department
Bring Your Own Device has all the hallmarks of a populist movement – it’s an intuitive, easily-grasped concept; it has intrinsic appeal to the Generation Y; and it resonates with our device-happy...
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The billion-dollar prize: how Digital Purchasing can deliver mouth-watering...
It was Peter Drucker who put it so succinctly: “What gets measured gets managed.” That statement from the justly feted business sage holds especially true for spend analysis – a methodologythat...
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Direction and innovation: how to make governance the heart of successful...
Sometimes, you can have too much of a good thing, as one retailer found out the hard way. It embraced the new digital world with enthusiasm, but ended up introducing nine applications, with 12...
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Outwitted, outpaced, outperformed…
… tough choices for IT as digital transforms insurance into an information industry Insurance does not enjoy an enviable position in people’s perceptions. For many, it is simply a necessary evil – a...
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From copper mines to cat-walk handbags:
How digital is revolutionizing the entire business landscape What do a Chilean copper mine and a high-end luxury goods organization have in common? Digital. Or, to put it more precisely, they are...
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Using Social Media Influence Scores Such As Klout’s for Business
A recent job offer for an intern community manager position at Quechua spotlighted the importance of a “social influence score” such as Klout. Indeed, for the first time in France, this job offer...
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The winds of change
Why Digital Transformation can breathe new life into manufacturing We all know that times are challenging in manufacturing. Not only do you have to ensure that products hit the shop floor at the right...
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The patient in a digital age
How online and mobile communities are redefining the role of patients. How many of us remember a time when being unwell meant lying in bed while the doctor was summoned to give his or her verdict on...
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A new world order? Governance in a digital economy
There’s a common perception that digital transformation in many organizations resembles a populist grass-roots revolution. The picture painted is of an old and tired organization rejuvenated by an...
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